Mrs J tripped on a pothole whilst crossing a service road running parallel to a main road, fracturing her shoulder, wrist and ankle. The Council initially denied full liability for her accident alleging Mrs J was partly to blame for not avoiding the pothole. Excalibur arranged a Conference with a barrister and on his advice rejected this. After intense negotiations Mrs J was awarded £17,000.00 she said:
"I had help from the start regarding my claim and found the advice very reassuring. I have never had to make a claim before so was apprehensive but you did a lot to alleviate my worries. Thanks again for all your help and support."